Start a verified deletion request.
This process is for games that create an online player account. If a game stores progress only on your device and has no account, uninstalling the game and clearing its app data removes that local progress.
Email deletion request ↗Send
Email us using the button above. Include the game title and your player ID or account email.
Verify
We may ask for limited information to confirm you control the account. Never send your password.
Delete
After verification, we delete the account and associated personal data unless a lawful retention exception applies.
Confirm
We send a completion notice. We aim to respond within 30 days; local law may require a different period.
Account profile, cloud progress, account-linked analytics identifiers, and other personal data tied to the account.
Limited transaction, fraud-prevention, security, or legal records when retention is required or permitted.
Deleting an account is permanent. It may remove cloud saves, virtual items, rankings, and access to account-linked purchases where restoration is not legally required. Cancel active subscriptions separately in Google Play before deletion.
Need help?
Write to contact@heycici.com and mention “data deletion” in the subject line.